You may also Submit a Ticket for a support request you may have. The ticket provides a means to submit and track the progress of your service request.
For additional support, please contact us for assistance.
What should I do if I need support with my website?
The best way to receive support is to email firstname.lastname@example.org. You may also reach Enspire Media during regular business hours at (314) 282-5WEB (5932).
Our regular business hours are Monday through Friday, 9:00am - 5:30pm.
How do I setup Microsoft Outlook to download my Email?
Different version of Outook may be a little different, but the basic settings will be the same regardless. Create a new email account with the following settings, replacing "yourdomain.com" with the domain for your website.
How do I access webmail so I can check email with my browser?
Navigate to the following URL replacing "yourdomain.com" with the domain for your website.
Use your email address and password to log into 1&1's webail program.
How do I edit the content on my website?
One you are logged into the website, you will see an edit button () at the end of each article that can be edited. Clicking this button will bring up the editor in which you may make your changes.
Edited text follows the rules of HTML and may be a little different than your word processor. Here are a couple tips:
I am having trouble formatting text in the editor
First a little background: The format of the text on your website falls under the rules of the CSS setup by your web designer. The CSS file defines the styles incorporated into your text and layout. The best way to format your edited text is to stay within the definitions of your CSS files.
Each paragraph has a definition assigned to it - this is usually Normal text or a Header of some type. Place your cursor on the paragraph in question and click the paragraph drop-down (). You may use one of these predefined formats by choosing it from the drop-down.
Certain text may also take on the characteristics of a Style which can be chosen from the Style Selection button ( ). Some of these styles also pertain to the position of images and may not directly affect your text.
If you desire to format your text differently than the Paragraph or Style settings are allowing you to, you may contact your web designer to add these styles to your CSS, or you may set them manually using the font tools:
In selecting a font name keep the following in mind:
If you continue to have difficulty formatting your text, you may have unnecessary tags in your code. Here are two ways to avoid this problem:
How do I insert a picture into my website?
Important: Before uploading a picture into your website, use an image editing program to resize the picture so that the dimensions are somewhere between 200-500 pixels. Uploading an image directly from a high mega-pixel camera will take too much time to download for the viewer.
To insert the picture, position your cursor where you want the picture located and click the image button (). Click the folder icon () to browse for a photo on the server:
Choose an image, or click Browse and Upload to upload an image from your computer.
How do I position the picture where I want it?
By default, images are positioned inline in the paragraph the same as characters from the keyboard. In order to allow text to wrap around them, the pictures must be positioned right, left, or placed within a table.
To position the image to the right or left of the paragraph, select the image, then click the image button ().
Change the alignment with the Alignment drop-down, or add spacing around your picture by adding 10-20 pixels of spacing.
To add a table, position your cursor and click the table icon () to choose a table size. A table is inserted and you may add content to each cell. Change the table properties with the Table Properties icon ().
Can I insert a new page and provide a link to it?
To add a new page to the website, select Articles/Pages from the main menu:
Give the page a Title, filll in the content, then select Submit to save your changes:
In order to access your new page, you will have to provide a link from another location in your website. In order to insert this link, edit the article of your choice and highlight the work that will serve as your link. Then click the Page Links button found under the Insert tab of the toolbar:
From the resulting pop-up, select one of the template pages provided by your web designer, and the new article that was created in the first step:
After clicking Submit, your link is inserted. Be sure to click Submit on your page editor to save your changes.
How do I upload a PDF or DOC document that visitors can download?
You can upload PDF documents (.pdf) or Word documents (.doc) that can be downloaded by visitors to your website. The first step is to highlight the text (word or words) that will serve as your link from the editor window (see "How do I edit content..." above):
From the Insert tab, select the Hyperlink icon:
This brings up the hyperlink window:
Click on the folder icon () to browse files on the server. Select the file to download, or use the Browse/Upload control to upload your own PDF or DOC file:
NOTE: If you want the link to the PDF/DOC document to open into a new window, select "blank" from the target dropdown:
Click Insert to add the link to your page.
Can I attach a Youtube video to one of my webpages?
Yes, you can! To insert a Youtube video into your website, first go to the Youtube video page you'd like to insert. In the upper-right-hand corner you'll see two sets of code, one for a link (entitled URL) and one for Embedding the video into your website:
Click the customize icon () and make any changes in settings. It is recommended that you uncheck the "Include related videos" checkbox, and select an appropriate size for the video (480x295 is recommended).
Once your settings have been chosen, click anywhere in the "Embed" code (it will automatically highlight the code) and press Ctrl-C and the keyboard to copy the code.
Now go to your website where you'd like to embed the video and enter edit mode (see other articles on editing content). Type "Youtube" at the location where you'd like to insert the video so that it will be easy to find the location in the page code. Now click the "View/Edit Source" icon () to view the page source code. Find the correct position to insert your code by finding "Youtube" in the page source -- you may need to use the search function () to find it.
Now simply highlight the words "Youtube" and press Ctrl-V on the keyboard to paste the code copied from Youtube. Press Okay, and Submit your changes to the webpage. The Youtube video should now appear in the webpage.
How do I update pictures in the Slideshow Player?
To change the slides in the slideshow player after loggin in, navigate to the page with the slideshow component and click on the Enspire Media icon in the upper-left corner of the slideshow (). The Slideshow Management pop-up screen appears:
To add pictures to the slideshow, click the Upload link and select the image from your computer to upload. The slide appears. Click once on the slide to edit its settings:
All of the following settings are optional for each slide:
Be sure to click Submit to save changes to your updated settings.
The order in which the slides display may be changed by "dragging" a particular slide to a new location within the lineup of multiple slides:
Be sure to Submit your changes before clicking the Close link to return to your website.
How do we record a message for use with the Sermon Player?
The first step in providing online messages is having the sermons recorded in a digital format. This can be done with a dedicated CD recorder, or directly to a computer. It is best if the CD recorder is NOT set to automatically insert chapater breaks throughout the message.
If your message has been recorded to a CD, an MP3 file must be "ripped" from the CD. You can use iTunes (a free application) to do this. Just Google "ripping CD with itunes" and follow instructions that are readily available for your computer and version of itunes.
How do I add a message to the Sermon Player?
To add a message to the Sermon Player, be sure that you are logged in with administrative access to the media portion of the website. Click on "Add New Message":
Fill in the Form with information about the message:
After submitting the basic information, the Upload button appears:
Click upload and select the MP3 file you'd like to upload. The progress indicator shows the progress of the file upload. Upon completion, your message will be ready to play. If you have configured your Podcast feature (to allow members to subscribe to your messages), your feed data will be updated automatically.
How do I setup a Podcast or RSS feed?
The Enspire Manager Sermon Player is able to automatically generate the XML file required for Podcast and/or RSS feeds. Each time you upload a new message, the XML file will be updated with the details about that message.
Initially you must supply the basic information that applies to the Podcast in general. Setup a Podcast or RSS feed by choosing Podcast from the Manager menu, and choose Edit Info. Fill in the Podcast form with at least the required fields and Click Submit:
Now that your Podcast feed is setup, it's time to subit the feed URL to iTunes. Follow the link at the bottom of the Podcast information screen and follow Apple's instructions for submitting your "Podcast Feed URL":
Your Sermon Player will be displayed with both an RSS and Podcast icon that links the user to the appropriate page for subscribing to your feed: